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Refund and Returns Policy

At ArtifySVG, we value your satisfaction with our digital products. Please review our refund policy below for details on eligible refunds, exceptions, and support.

1. Digital Product Refunds

Due to the nature of digital downloads, all purchases on ArtifySVG are final and non-refundable. Once a file is downloaded, we cannot issue a refund, as the item is considered used. Please ensure your device and software are compatible with the SVG and PNG formats before making a purchase.

2. Eligibility for Refunds

We understand that errors can occur, and we are committed to helping with any issues. Refunds may be considered in the following cases:

  • Duplicate Purchase: If you accidentally purchased the same item more than once, please contact us with your order details.
  • File Corruption or Errors: If you encounter any technical issues, such as file corruption or download errors, our support team will work to resolve it or issue a refund if the problem cannot be fixed.

3. How to Request a Refund

If you believe your purchase qualifies for a refund, please email us at [email protected] within 7 days of purchase. Include the following information:

  • Your order number
  • Details of the issue (e.g., duplicate charge, download error)
  • A screenshot or relevant documentation, if applicable

Our team will review your request and respond within 48 hours. We may offer support or guidance to resolve the issue or, if eligible, process a refund.

4. Non-Refundable Situations

  • Change of Mind: Refunds are not provided if you decide you no longer need or want the product after purchase.
  • Compatibility Issues: Please check file compatibility with your cutting machines, software, or device before purchasing. Refunds are not provided for compatibility issues.
  • Unauthorized Sharing or Resale: Refunds will not be issued for any items used or distributed in violation of our Terms of Service.

5. Contact Us for Support

If you have questions about our refund policy or need assistance with your order, please reach out to our support team at [email protected]. We’re here to help ensure you have a smooth experience with ArtifySVG.

Important Notice

This policy is subject to updates. Please review it periodically for any changes. By purchasing from ArtifySVG, you agree to our Refund Policy and understand our guidelines regarding digital downloads.